SHIPPING and RETURN POLICY
Folsom Medical Pharmacy only ships valid prescriptions within the state of California. Over-the-counter items, such as cosmetics or vitamins, can be shipped out of the state.
We only ship to valid mailing addresses in the United States of America. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose.
Folsom Medical Pharmacy will not accept returned prescriptions once they have left the pharmacy or have been used, whichever is sooner. Folsom Medical Pharmacy is not responsible for errors made by the prescriber/prescribers’ staff when ordering your prescription. It is the responsibility of the patient to inform the pharmacy staff of changes in therapy, personal information, address, or insurance.
Only unopened, non-prescription items purchased within thirty (30) days may be eligible for a return or replacement and must be pre-approved first. All sales beyond 30 days are non-returnable. Products damaged by misuse or abuse will not be accepted for return. Folsom Medical Pharmacy reserves the right to reject any return request.
A 15% restocking fee may apply to any approved refund. Shipping is non-refundable. Customers may return orders in-store or via mail.All returns are subject to shipping costs. Consumer is responsible for all return costs on pre-approved refund claims.
Please call our customer service department at 916.983.4900 to begin a Return Merchandise Authorization. Carefully pack the product(s) using the original packaging materials (if possible). Enclose the original packing list or a letter with details, contact information i.e, name, address, phone number, and email address. Ship the return prepaid via your delivery service with tracking information to our address. Please add insurance to your return. Folsom Medical Pharmacy will not be held responsible for damages through the return shipment. Damages may prevent your RMA from being accepted.